Policies at Issentials

Our Shipping Policy

Thank you for choosing our wig business. We strive to provide high-quality wigs and excellent customer service.

Please take a moment to review our policies to ensure a smooth and satisfactory experience. If you have any questions or concerns, feel free to contact us.

Ordering and Payment:

Product Selection: Browse our website or visit our store to explore our wide range of wig options. Select the desired wig(s) by considering the style, color, length, and other specifications provided.
Order Placement: Place your order online through our website or visit our physical store to make a purchase. If you need assistance or have any specific requirements, our customer service team will be glad to help.
Payment Methods: We accept various forms of payment, including credit cards, debit cards, and PayPal. Cash payments are accepted at our physical store. All payments must be made in the currency specified during the transaction.
Payment Plans: We have partnered with Affirm, Klarna, and Sezzle to offer you financing options ! These buy now , pay later options are the perfect way to ensure you slay without breaking the bank! All you need to do is pay 25% up front and you will pay the remainder of the of the balance over the course of 6 weeks! You can get your slay before you even get finished paying. This option is interest-free and has no credit impact! Just be sure to select one of these options at checkout. For Sezzle, you must spend a minimum of $200.
Order Confirmation: Upon successful order placement, you will receive an order confirmation via email or SMS, which will include the details of your purchase. Please review the information carefully and contact us immediately if any changes are required

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We have partnered with Affirm, Klarna, and Sezzle to offer you financing options ! These buy now , pay later options are the perfect way to ensure you slay without breaking the bank! All you need to do is pay 25% up front and you will pay the remainder of the of the balance over the course of 6 weeks! You can get your slay before you even get finished paying. This option is interest-free and has no credit impact!
*CA resident loans made or arranged pursuant to a California Financing Law license.

Processing Time:

We strive to process and prepare your order for shipment in a timely manner. Please review our processing time policy outlined below:

Standard Processing Time: Our standard processing time for in-stock wigs is typically [1-3] business days. During this time, our team carefully inspects the wig, ensures its quality, and prepares it for shipment.
Customized or Made-to-Order Wigs: If you have ordered a customized or made-to-order wig, please note that additional processing time is required. The specific processing time for these wigs will be clearly indicated on the product page or communicated to you at the time of purchase. Customized or made-to-order wigs are meticulously crafted to meet your specific preferences, and thus, a longer processing time is necessary.
Order Confirmation: Once you place an order, you will receive an order confirmation email or notification. This communication will include details about your purchase, including the estimated processing time. We recommend reviewing the order confirmation carefully to ensure accuracy. If any changes or modifications are needed, please contact our customer support team promptly.
Delays and Exceptions: While we make every effort to adhere to our stated processing times, unforeseen circumstances may occasionally cause delays. These circumstances may include but are not limited to high order volumes, supplier shortages, or unforeseen challenges during the manufacturing process. If a delay occurs, we will promptly notify you and keep you informed about the status of your order.
Rush Processing: If you require expedited processing for your order, please contact our customer support team before placing your order. Depending on the circumstances and availability, we may be able to accommodate your request for an additional rush processing fee.There is a $40 Rush Fee for all custom wig orders needed sooner than 7-14 business days. Please add the rush fee to your cart. It may be found under Extras. (Please note this option is not available during sale times.)

Custom Color:

We understand that you may have specific color preferences for your wig. We offer custom color options to help you achieve your desired look. Please review our custom color policy outlined below:

Custom Color Requests: If you would like a custom color for your wig, please contact us before placing your order. We will guide you through the process and provide instructions on how to request a custom color.
Color Samples: We recommend providing reference images to ensure the closest match to your desired color.
Additional Processing Time: Custom color requests require additional processing time. The specific processing time for custom color wigs will be communicated to you at the time of your order. Please note that this processing time is in addition to the standard processing time mentioned in our processing time policy.
Color Accuracy: While we strive to match the requested custom color as closely as possible, please understand that there may be slight variations due to factors such as screen calibration, lighting conditions, and the natural variation in color dye lots. We cannot guarantee an exact color match, but we make every effort to achieve a color result that meets your expectations.
Non-Returnable: Custom color wigs are non-returnable unless there is a manufacturing defect or an error on our part. It is crucial to carefully consider your custom color selection and provide accurate information to ensure satisfaction with your purchase.
Color Maintenance: Keep in mind that maintaining the color of your wig requires proper care and handling. We recommend following our wig care instructions to preserve the color and longevity of your custom-colored wig.
Communication and Approval: Throughout the custom color process, we maintain open communication with you to ensure we understand your color preferences accurately. We may share color swatches or images for your approval before proceeding with the customization.

Shipping and Delivery:

Shipping Options: We offer multiple shipping options to accommodate your preferences and urgency. These options and associated costs will be displayed during the checkout process. Please select the most suitable shipping method for your needs. All packages will be shipped via UPS or USPS.
Processing Time: After order confirmation, we strive to process and ship your wig(s) within [1-3] business days. Please note that customized or made-to-order wigs may require additional processing time, as specified on the product page.
Shipping Time: The estimated shipping time will depend on the chosen shipping method and your location. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
International Shipping: We offer international shipping to various countries. However, please be aware that customs duties, taxes, or import fees may apply, depending on your location. These charges are the responsibility of the customer and are not included in the product or shipping cost.
Delivery Issues: While we strive to ensure timely and hassle-free deliveries, unforeseen circumstances such as weather conditions or courier delays may occur. If you experience any issues with your delivery, please contact us, and we will assist you in resolving the matter. Issentials is not responsible for any shipment delays or lost packages.

Note: Processing time does not include shipping time. Shipping time varies depending on the shipping method chosen and your location. Please refer to our shipping policy for more information on estimated delivery times.

Returns and Exchanges:

Product Inspection: We take utmost care in inspecting and packaging our wigs to ensure they meet the highest quality standards before being shipped or purchased in-store. We encourage customers to thoroughly inspect the wig upon receipt or during an in-store visit to ensure it meets their expectations.
No Returns or Exchanges: As stated, all sales are final. We do not accept returns or exchanges for wigs unless there is a manufacturing defect or an error on our part. Once a wig is purchased and leaves our premises, it is considered a final sale.
Defective or Incorrect Items: If you believe you have received a defective wig or an incorrect item, please contact customer support immediately. We will assess the situation and work towards resolving the issue, which may include a refund or replacement depending on the circumstances. Customers have 30 days to review their product and report their findings, after 30 days the product is deemed a final sale.
Customer Satisfaction: We value your satisfaction and aim to provide a positive experience. If you have any concerns or inquiries about our products, please reach out to customer support, and we will be more than happy to assist you.
Exceptions: In rare cases where a return or exchange is approved, such as in compliance with local consumer protection laws, any associated shipping costs or restocking fees will be the responsibility of the customer. The returned item must be in its original condition, with all tags and packaging intact.

Policy Regarding Re-Measurement and Adjustments

We strive to provide customers with the best-fitting wigs based on the measurements provided. It is essential for customers to take responsibility for sending accurate measurements to ensure a satisfactory fit. Please review our policy regarding customer responsibility for measurements:

Accuracy of Measurements: Customers are responsible for providing accurate measurements when ordering a wig. These measurements play a crucial role in determining the appropriate size and fit for your wig.
Measurement Guidelines: We provide clear guidelines and instructions on how to measure accurately, including the specific areas to measure and the proper techniques to follow. It is the customer's responsibility to carefully follow these guidelines to obtain precise measurements.
Double-Checking Measurements: We encourage customers to double-check their measurements before submitting them to ensure accuracy. Taking measurements multiple times and verifying their correctness can help avoid any discrepancies.
Customer Assistance: If customers have any questions or need assistance with taking measurements, you can schedule a zoom consultation. We are here to help ensure that customers understand the measurement process and can provide accurate information.
Communication of Special Requirements: If customers have any specific requirements, such as additional room for natural hair or unique head shape considerations, it is their responsibility to communicate these details when providing measurements. This information helps us tailor the wig to their specific needs.
Limitations of Adjustments: While we make every effort to accommodate individual preferences and make necessary adjustments based on measurements, there may be limitations due to the wig's construction or design. Customers should be aware that certain alterations may not be feasible or may impact the overall look and functionality of the wig.
Customer Satisfaction: We strive to ensure customer satisfaction with every wig purchase. If, despite accurate measurements, the fit does not meet your expectations, changes can be accommodated within one week after purchase. Please contact us immediately we will assess the situation and work with you to find a suitable solution.

Customer Responsibility Policy

We understand the importance of customer satisfaction and stand behind the quality of our products. While wigs are designed to provide aesthetic solutions, it is essential to note that they cannot prevent or treat hair loss. Therefore, we do not offer a warranty specifically for hair loss. However, please review the following information regarding our general warranty policy:

Product Quality: We take great care in ensuring that our wigs are crafted with high-quality materials and workmanship. Our wigs are designed to be durable and provide a natural appearance. If you believe there is a manufacturing defect with your wig, such as issues with the cap construction or hair shedding beyond normal expectations, please contact us within 30 days, and we will address the issue accordingly.
Wig Purpose: Wigs are designed as cosmetic solutions to provide a temporary change in appearance, enhance style, or cover hair loss. It is essential to understand that our wigs do not prevent, treat, or guarantee the reversal of hair loss conditions.
Customer Responsibility: Customers are responsible for their decision to wear a wig and should consult with healthcare professionals for advice and treatment options related to hair loss or any underlying medical conditions. Our wigs are not intended as medical devices or treatments.
No Guarantee of Hair Growth: Our wigs do not stimulate hair growth or prevent hair loss. We do not make any claims or guarantees regarding the ability of our wigs to restore or regrow natural hair.
Individual Reactions: Each individual may react differently to wearing wigs, including potential scalp or skin reactions. It is the customer's responsibility to assess their comfort level and suitability for wearing a wig.
Wig Care and Maintenance: Proper care and maintenance of the wig are essential for its longevity and performance. We provide guidelines and instructions on wig care, which customers should follow to ensure the optimal condition of the product.
Disclaimer of Liability: While we strive to provide high-quality wigs and accurate information, we cannot assume responsibility for any hair loss or related issues experienced by customers. By purchasing and using our wigs, customers acknowledge and accept that any risks associated with hair loss or its management are their own responsibility.

Please read these terms of use ("Terms") carefully before accessing or using our online program ("Program"). By accessing or using the Program, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Program.

1. Unauthorized Sharing and Distribution: You understand and acknowledge that the content and materials provided within the Program, including but not limited to videos, documents, resources, and any proprietary information, are for your personal use only. Any unauthorized sharing, distribution, reproduction, or public display of the Program's content is strictly prohibited.

2. Personal Use: The Program is intended for your individual learning and development. You are granted a non-exclusive, non-transferable license to access and use the Program's content for your personal use only. You may not share, sublicense, distribute, reproduce, modify, or create derivative works based on the content without our explicit written consent.

3. Copyright and Ownership: All content provided within the Program is protected by copyright and other intellectual property laws. We retain full ownership of all content, materials, and proprietary information shared within the Program.

4. Consequences of Unauthorized Use: Any unauthorized use, sharing, or distribution of the Program's content may result in immediate termination of your access to the Program. We reserve the right to pursue legal remedies and remedies provided by applicable intellectual property laws for any violations.

5. Reporting Unauthorized Use: If you become aware of any unauthorized use or distribution of the Program's content, please promptly notify us at [contact email or address]. Your assistance in maintaining the integrity of the Program is greatly appreciated.

6. Amendments: We reserve the right to amend, modify, or update these Terms at any time. Your continued use of the Program after any changes signifies your acceptance of the modified Terms.

By accessing or using the Program, you acknowledge that you have read, understood, and agreed to abide by these Terms of Use, including the provisions related to unauthorized sharing and distribution. If you have any questions about these Terms, please contact us at [contact email].

Customer Support:

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through the following channels: